Terms and Conditions – New Plus Online Casino Philippines

1 Introduction and Agreement

Welcome to new plus, the online casino and sportsbook operated at newplus.best and designed specifically for players in the Philippines. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and new plus ("the Platform", "we", "us", "our").

By accessing, registering, or using any part of the new plus platform — including but not limited to its casino games, sportsbook, live dealer tables, and promotional offers — you confirm that you have read, understood, and agreed to be bound by these Terms in full. If you do not agree with any part of these Terms, please do not use the platform.

These Terms apply alongside any additional rules, policies, or guidelines published on the new plus platform, including the Privacy Policy and the Responsible Gaming Policy. Where there is a conflict between these Terms and any other document, these Terms take precedence unless explicitly stated otherwise.

2 Eligibility Requirements

Access to and use of the new plus platform is subject to the following eligibility conditions. You must satisfy all of them before registering or placing any bet.

Age Requirement

• You must be at least 18 years old. new plus strictly prohibits access by minors and takes age verification seriously.
• We reserve the right to request proof of age at any time. Accounts that cannot provide satisfactory age verification will be suspended pending investigation.

Geographic Eligibility

• The new plus platform is intended for players in the Philippines and other jurisdictions where online gaming is permitted under applicable law.
• It is your responsibility to ensure that online gambling is legal in your jurisdiction before registering. new plus does not provide legal advice on this matter.

General Eligibility

• You must be acting as an individual and not on behalf of a business or organisation unless separately agreed in writing with new plus.
• Employees of new plus, its affiliates, licensees, and their immediate family members are not permitted to hold player accounts.
• You must not be registered on any self-exclusion list applicable to online gaming platforms.

3 Account Registration and Security

To access the full range of features on new plus — including deposits, withdrawals, bonuses, and live betting — you are required to register a player account. The registration process on new plus is straightforward, but the following rules apply at all times.

Registration Rules

• You may only hold one (1) account on new plus. If duplicate accounts are detected, all may be suspended without notice and any funds or bonuses within them may be forfeited.
• All information submitted during registration must be accurate, complete, and truthful. Providing false details — including name, date of birth, or contact information — is a breach of these Terms.
• new plus reserves the right to verify your identity at any time using Know Your Customer (KYC) procedures. This may include requesting a government-issued ID, proof of address, and payment method verification.

Account Security

• You are solely responsible for maintaining the confidentiality of your account login credentials. Do not share your password with anyone.
• new plus will not be held liable for any losses resulting from unauthorised access to your account where you have failed to keep your credentials secure.
• If you suspect your account has been accessed without your authorisation, contact new plus support immediately at support@newplus.best.

4 Deposits and Payment Methods

new plus accepts a range of Filipino-friendly payment methods for deposits. All transactions are processed in Philippine Pesos (₱). The platform does not accept deposits in foreign currencies, and currency conversion is not offered.

Accepted Payment Methods

new plus currently supports the following deposit methods: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO/BPI/UnionBank online banking, and Visa/Mastercard bank cards. This list may be updated from time to time without prior notice.

Deposit Rules

• All deposits must be made from a payment account that is registered in your own name. Third-party deposits are not permitted.
• The minimum deposit amount on new plus is ₱100 unless otherwise stated on the deposit page.
• Deposits are subject to standard processing times depending on the payment method used. Most GCash and Maya transactions are credited immediately.
• new plus does not charge fees on standard deposits. However, your payment provider may apply their own charges, which are outside our control.
• Deposited funds may not be used for any purpose other than placing bets or playing games on the new plus platform.

5 Withdrawals

new plus is committed to processing withdrawals efficiently and without unnecessary obstruction. Your winnings belong to you, and we aim to make the cashout process as smooth as possible for every player.

Withdrawal Conditions

• Withdrawals may only be made to a payment account registered in your own name that matches the details on your new plus account.
• new plus reserves the right to request identity verification (KYC) before processing a withdrawal. This is a standard procedure and is not a reflection of any suspicion regarding your account.
• The minimum withdrawal amount is ₱500 unless otherwise displayed in the cashier section of the platform.
• Active bonus funds that have not met the applicable wagering requirements cannot be withdrawn. Only real money balances that have cleared all playthrough conditions are eligible for withdrawal.
• new plus processes withdrawal requests within the timeframes specified in the cashier section. Processing times may vary depending on the withdrawal method selected and any pending verification requirements.

6 Bonuses and Promotions

new plus offers various promotional offers to both new and existing players, including welcome bonuses, reload bonuses, free bets, and special event promotions. Each promotion is governed by its own specific terms in addition to these general rules.

General Bonus Rules

• All bonuses are subject to wagering requirements. The playthrough amount and eligible games will be stated in the specific promotion terms when the bonus is offered.
• Bonuses are awarded to one account per player, per household address, per device, and per payment method. Attempts to claim multiple bonuses using different accounts or identities will result in account closure.
• new plus reserves the right to withdraw any bonus, promotional offer, or associated winnings if there is evidence of abuse, exploitation, or breach of these Terms.
• Bonus funds are separate from real money funds in your account. Real money is used first when placing bets. Bonus funds are applied subsequently unless the promotion specifies otherwise.
• All bonuses have expiry dates. Unused bonus funds or uncompleted wagering requirements after the expiry date will be removed from your account automatically.

Welcome Bonus

The new plus welcome bonus is available to newly registered players making their first qualifying deposit. The bonus amount, minimum deposit threshold, maximum bonus cap, and wagering requirements are displayed on the relevant promotion page. All welcome bonus claims are subject to full verification of your player account.

7 Betting Rules and Game Conduct

All bets and game play on new plus are governed by the specific rules of each product in addition to these general rules. By placing a bet or participating in any game on new plus, you accept all applicable rules as they apply at the time of play.

General Betting Rules

• All bets must be placed with real money or qualifying bonus funds. Bets placed with insufficient funds will be void.
• Once confirmed, bets cannot be cancelled or amended by the player. Please review your selections before confirming any wager on new plus.
• new plus reserves the right to void any bet placed at odds that were clearly erroneous due to a technical or pricing error. Affected players will be notified and stakes returned.
• Minimum and maximum bet limits apply to all products on new plus and are displayed within the relevant game or betting market interface.

Sportsbook Specific Rules

• All sports bets are settled based on the official result announced by the relevant governing body. In cases of dispute, new plus reserves the right to delay settlement pending clarification.
• In-play bets are accepted subject to the live market rules published for each sport. new plus cannot guarantee the availability of in-play markets for every fixture.
• Esports bets are settled based on official results declared by the tournament organiser. Match cancellations or postponements are handled in accordance with our standard event settlement rules.

Casino and Live Games

• All virtual casino games on new plus use independently certified random number generators (RNG). Results are not influenced by prior outcomes.
• Live dealer games are operated by licensed live studio providers. In the event of a game disruption, any open bets will be settled in accordance with the provider's documented procedures.
• Any attempt to exploit software or game bugs, glitches, or errors for profit is strictly prohibited and will result in account closure and forfeiture of associated funds.

8 Responsible Gaming

new plus is committed to promoting a safe and healthy gaming environment. We believe that gambling should remain an enjoyable form of entertainment and never become a source of financial hardship or personal distress.

• new plus provides deposit limits, loss limits, session time limits, and self-exclusion tools accessible through your account settings. We encourage all players to use these tools proactively.
• Self-exclusion requests on new plus are processed promptly. Once a self-exclusion is active, your account will be suspended for the duration you selected. Marketing communications will also be suspended during this period.
• new plus reserves the right to close or restrict any account where there are indicators of problem gambling, at our sole discretion, even without a formal player request.

For full information on responsible gaming tools and resources available at new plus, please visit our Responsible Gaming page.

9 Account Suspension and Closure

new plus reserves the right to suspend, restrict, or permanently close any player account under the circumstances listed below. Account actions of this nature will be taken at our sole discretion and we are not obligated to provide detailed reasoning in all cases.

Grounds for Account Action

• Providing false, incomplete, or misleading information during registration or at any subsequent point.
• Operating multiple accounts or attempting to register additional accounts after a previous account has been closed.
• Engaging in or facilitating bonus abuse, including collusion with other players to exploit promotional offers on new plus.
• Using or attempting to use cheating software, bots, or any automated tools on the platform.
• Any activity that new plus reasonably suspects constitutes money laundering, fraud, or other illegal conduct.
• Abusive or threatening behaviour directed at new plus staff or other players.
• Failure to complete identity verification within the timeframe requested by new plus.

Where an account is closed due to verified fraud, abuse, or illegal activity, any outstanding balances may be withheld pending investigation and may be forfeited in whole or in part. In all other cases of voluntary closure or routine review, genuine real money balances will be returned in full after completion of any applicable verification procedures.

10 Privacy and Data Protection

new plus collects, processes, and stores personal data in accordance with applicable data protection laws. By registering on new plus, you consent to the collection and use of your personal information as described in our Privacy Policy, which forms part of these Terms.

• Personal data collected during registration and gameplay is used solely for the purposes of account management, identity verification, regulatory compliance, and service improvement.
• new plus does not sell your personal data to third parties for commercial purposes.
• Data may be shared with regulatory bodies, payment processors, and identity verification providers as required by law or in the course of platform operations.

11 Intellectual Property

All content on the new plus platform — including but not limited to the brand name, logo, game interfaces, text, graphics, software, and promotional materials — is the intellectual property of new plus or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.

• You may not copy, reproduce, modify, distribute, or commercially exploit any content from the new plus platform without express written permission.
• Screen captures or recordings of game sessions may be shared for personal, non-commercial purposes provided they do not misrepresent the platform or its outcomes.

12 Limitation of Liability

new plus provides its platform on an "as is" basis and makes no warranties, express or implied, regarding uninterrupted or error-free access at all times. While we work hard to maintain platform stability, we cannot guarantee that the service will always be available.

• new plus shall not be liable for any direct, indirect, incidental, or consequential losses arising from your use of — or inability to access — the platform, to the maximum extent permitted by applicable law.
• new plus is not liable for losses incurred as a result of technical failures, internet connectivity issues on the player's side, or device-related problems.
• In no event shall new plus's liability to you exceed the value of funds held in your new plus account at the time of the relevant event giving rise to the claim.

13 Governing Law and Dispute Resolution

These Terms and Conditions, and any disputes arising from your use of the new plus platform, shall be governed by and construed in accordance with the applicable laws of the jurisdiction under which new plus holds its gaming licence. Players from the Philippines are further protected by applicable Philippine consumer protection legislation.

If you have a complaint or dispute regarding your new plus account or any transaction, you should first contact our support team at support@newplus.best. We commit to reviewing all complaints fairly and responding within a reasonable timeframe. Where a complaint cannot be resolved through direct communication, escalation procedures are available as outlined in our complaint handling process.

14 Changes to These Terms

new plus reserves the right to update, modify, or replace these Terms and Conditions at any time. Where changes are material, we will provide notice to registered players via email or a platform notification. The "last updated" date at the top of this page will reflect the most recent revision.

Your continued use of the new plus platform following any update to these Terms constitutes your acceptance of the revised Terms. If you do not agree with a material change, you should close your account and discontinue use of the platform.

15 Contact Us

If you have questions about these Terms and Conditions or anything else related to your new plus account, our support team is available 24/7 to help.

• Email: support@newplus.best
• Live Chat: Available at newplus.best — click the support icon when logged in
• FAQ: Visit our FAQ page for answers to common questions

Our support team communicates in the kind of clear, everyday English that Filipino players are comfortable with. We aim to resolve all queries on first contact wherever possible.