1 Introduction
Welcome to the new plus Privacy Policy. This document explains how new plus — the online casino and sportsbook operating at newplus.best — collects, uses, stores, and protects the personal information of players registered on our platform.
At new plus, we take data privacy seriously. We understand that Filipino players trust us with sensitive personal and financial information when they register and play, and we take that responsibility seriously. This policy is written in plain language because we believe you deserve to understand exactly what happens with your data — not wade through paragraphs of legal jargon to figure it out.
By registering an account on new plus and using our services, you confirm that you have read and understood this Privacy Policy. This policy should be read together with our Terms and Conditions.
Plain language commitment: This Privacy Policy is written to be understood by the people it applies to — real players on new plus. If anything here isn't clear, contact our support team and they'll explain it.
2 Who We Are and Who This Policy Applies To
new plus is the data controller for all personal information collected through the newplus.best platform. As data controller, new plus determines the purposes for which your data is processed and the means by which it is handled.
This Privacy Policy applies to all individuals who:
- Register or attempt to register a player account on new plus
- Use any features of the newplus.best platform, including browsing without logging in
- Contact the new plus support team through any channel
- Participate in any promotions, surveys, or communications from new plus
If you are accessing new plus on behalf of another person, you confirm that you have their consent to share their data with us and that you have informed them of this Privacy Policy.
3 Personal Data We Collect
new plus collects personal data through several channels: directly from you when you register or use our services, automatically through your use of the platform, and occasionally from third-party sources where this is lawfully permitted.
Data You Provide Directly
- Registration information: Full name, date of birth, email address, mobile number, and residential address.
- Identity verification documents: Government-issued ID (e.g., PhilSys ID, driver's licence, passport), selfie or live photo for KYC purposes, and proof of address.
- Payment information: GCash number, Maya account details, bank account information (BDO, BPI, UnionBank), or card details. Note: full card numbers are not stored on new plus servers — payment processing is handled by certified third-party payment providers.
- Communications: Messages sent to new plus support via live chat, email, or any other channel.
- Responsible gaming preferences: Deposit limits, self-exclusion requests, and cooling-off period settings.
Data Collected Automatically
- Technical data: IP address, device type, browser type and version, operating system, and screen resolution.
- Usage data: Pages visited on newplus.best, features used, session duration, games played, and betting activity.
- Transaction data: Deposit and withdrawal history, bet records, winnings, and bonus activity.
- Cookie data: See Section 7 for full details on how new plus uses cookies.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, government ID | You (registration / KYC) |
| Contact Data | Email, mobile number, address | You (registration) |
| Financial Data | Payment method references, transaction history | You + payment processors |
| Technical Data | IP address, device info, browser | Automatic (platform access) |
| Usage Data | Games played, bets placed, session logs | Automatic (platform activity) |
| Communications Data | Support chat transcripts, emails | You (when contacting support) |
4 How New Plus Uses Your Personal Data
new plus uses the personal data it collects strictly for the purposes described below. We do not use your data for any purpose that isn't listed here without first obtaining your consent or being required to do so by law.
- Account management: Creating, maintaining, and administering your new plus player account, including processing login sessions and account updates.
- Identity verification (KYC): Verifying your identity and age in accordance with regulatory requirements applicable to online gaming platforms.
- Processing transactions: Handling deposits, withdrawals, bonus credits, and other financial transactions on your new plus account.
- Platform provision: Delivering the games, sportsbook, live casino, and other features of the new plus platform to you.
- Regulatory compliance: Meeting our obligations under applicable gaming regulations, anti-money laundering laws, and data protection legislation.
- Responsible gaming: Monitoring account activity to identify potential signs of problem gambling and administering self-exclusion and limit tools.
- Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and other prohibited behaviour on new plus.
- Customer support: Responding to queries, complaints, and requests from new plus players.
- Service improvement: Analysing how players use new plus in aggregate (not individual profiling) to improve the platform experience.
- Marketing communications: Sending promotional emails, bonus notifications, and platform updates — only where you have consented to receive these. See Section 11.
5 Legal Basis for Processing
new plus processes your personal data on the following legal bases, consistent with applicable data protection legislation:
- Contractual necessity: Processing required to fulfil our obligations to you under the new plus Terms and Conditions — including account management, deposits, withdrawals, and game provision.
- Legal obligation: Processing necessary to comply with applicable laws — including KYC requirements, anti-money laundering obligations, and regulatory reporting.
- Legitimate interests: Processing carried out for the legitimate interests of new plus, such as fraud prevention, platform security, and aggregate service analytics — provided these interests do not override your fundamental privacy rights.
- Consent: Processing based on your explicit consent, primarily for marketing communications. You may withdraw consent at any time without affecting previous processing.
6 Who We Share Your Data With
new plus does not sell, rent, or trade your personal information. We share data only with the categories of third parties listed below, and only to the extent necessary for the purposes described in this policy.
Third Parties We Work With
- Payment processors: GCash, Maya, and other payment service providers who process your deposits and withdrawals. These providers handle your financial data under their own privacy policies and security standards.
- Identity verification providers: Third-party KYC services used to verify your identity documents and confirm your age in accordance with regulatory requirements.
- Game providers: Licensed software providers who supply the casino games and live dealer tables on new plus. These providers may receive technical session data to deliver gameplay.
- IT infrastructure providers: Cloud hosting, content delivery, and technical infrastructure partners who store and process data on new plus's behalf under strict data processing agreements.
- Regulatory and law enforcement bodies: Where required by applicable law, new plus may disclose data to gaming regulators, financial intelligence units, or law enforcement agencies.
Important: new plus never shares your personal data with third parties for their own marketing or commercial use. Any third party processing your data on our behalf is bound by a data processing agreement that limits how they can use your information.
7 Cookies and Tracking Technologies
new plus uses cookies and similar tracking technologies to make the platform function correctly, improve user experience, and analyse how players use the site. Here's what we use and why.
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential cookies | Keep you logged in, maintain session security, and make core platform features work | Yes — cannot be disabled |
| Functional cookies | Remember your language preference, display settings, and other personalisation choices | Optional |
| Analytics cookies | Collect aggregate, anonymised data about how players navigate new plus, used to improve the platform | Optional |
| Marketing cookies | Track interactions with promotional content to measure campaign effectiveness — only placed with consent | Consent-based |
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use new plus. For browsers on Philippine networks, GCash and Maya payment redirects may also require session cookies to complete correctly.
8 How Long We Keep Your Data
new plus retains personal data only for as long as necessary to fulfil the purposes it was collected for, including compliance with legal and regulatory obligations.
- Active account data: Retained for the duration of your registration on new plus and for a period thereafter as required by applicable gaming and financial regulations.
- Transaction records: Financial transaction data is typically retained for a minimum of five (5) years from the date of the transaction to satisfy anti-money laundering and regulatory reporting obligations.
- KYC documents: Identity verification documents are retained for the minimum period required by applicable regulations, typically for the life of the account plus a regulatory retention period.
- Support communications: Customer support records are retained for a reasonable period to support dispute resolution and service quality monitoring.
- Marketing data: Where you have opted in to marketing from new plus, your contact details for marketing purposes are retained until you opt out. Opt-outs are processed promptly.
When personal data is no longer required, new plus securely deletes or anonymises it in line with our internal data retention procedures.
9 Security Measures
new plus implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
- All data transmitted between your device and new plus is encrypted using TLS (Transport Layer Security).
- Personal data stored on new plus servers is encrypted at rest using industry-standard encryption protocols.
- Access to personal data within new plus is restricted on a need-to-know basis. Staff access to player data is logged and monitored.
- Payment processing is handled by PCI-DSS compliant payment providers. Full card numbers are never stored on new plus servers.
- Regular security assessments and vulnerability testing are conducted on the new plus platform infrastructure.
No system is perfect: While new plus takes security seriously, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact new plus support immediately at support@newplus.best.
10 Your Data Rights
As a player on new plus, you have the following rights with respect to your personal data. These rights are genuine — exercising them won't affect your ability to use the platform in any negative way.
Right of Access
You can request a copy of the personal data new plus holds about you. We will provide this in a clear, readable format within the timeframe required by applicable law.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you can ask new plus to correct it. Many details can be updated directly through your account settings.
Right to Erasure
You can request deletion of your personal data held by new plus where it is no longer required for the purposes it was collected, subject to any legal obligations that require us to retain certain records.
Right to Restrict Processing
You can ask new plus to limit how your data is processed in certain circumstances — for example, while a data accuracy dispute is being resolved.
Right to Data Portability
Where technically feasible, you can request a copy of your data in a structured, machine-readable format for transfer to another service.
Right to Object
You can object to the processing of your data where it is based on legitimate interests. new plus will consider your objection and cease processing unless we have compelling legitimate grounds to continue.
To exercise any of these rights, contact the new plus team at support@newplus.best. Requests are handled within the timeframes required by applicable law. We may need to verify your identity before processing a data rights request.
11 Marketing Communications
new plus may send you promotional emails, SMS notifications, and platform push notifications about bonuses, new games, and special offers — but only if you have opted in to receive these communications during registration or at a later time.
- Marketing communications from new plus are clearly identified as promotional content and will always include an easy unsubscribe option.
- You can opt out of all marketing communications at any time by clicking the unsubscribe link in any email, updating your preferences in your account settings, or contacting support at support@newplus.best.
- Opting out of marketing does not affect transactional communications — you will still receive account security alerts, deposit confirmations, and other essential service messages.
- new plus does not sell your contact details to third-party marketers.
12 Children's Privacy
new plus is strictly an 18+ platform. We do not knowingly collect or process personal data from individuals under the age of 18. If you believe that a minor has provided personal data to new plus, please contact us immediately at support@newplus.best and we will take steps to delete the relevant data and close the associated account.
Age verification is mandatory. new plus conducts age verification on all accounts. Any account that cannot satisfy age verification requirements will be suspended and any associated funds returned after the completion of verification procedures.
13 International Data Transfers
new plus may store or process your personal data in countries outside the Philippines where our hosting infrastructure, payment processors, or game providers are located. Where such transfers occur, new plus ensures that appropriate safeguards are in place to protect your data to a standard consistent with applicable data protection law.
These safeguards include contractual clauses binding recipient organisations to data protection standards, and selection of processors who maintain recognised certifications for data security and compliance.
14 Changes to This Privacy Policy
new plus may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the law, or improvements to our data practices. The "last updated" date at the top of this page shows when it was most recently revised.
Where changes are material — meaning they significantly affect how your data is used or your rights as a player — new plus will notify registered players by email or platform notification before the changes take effect. Your continued use of new plus after a notified material change constitutes acceptance of the revised Privacy Policy.
Stay informed: It's a good idea to revisit this page periodically, especially if you notice a notification from new plus about a policy update. We'll always let you know about changes that matter.
15 How to Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or how new plus handles your personal data, please reach out to us. We aim to respond to all privacy-related queries promptly and clearly.
- Email: support@newplus.best
- Live Chat: Available at newplus.best — look for the support chat icon when logged in
- FAQ: Visit our FAQ page for answers to common questions about accounts and data
For formal data rights requests (access, erasure, portability, etc.), please include your registered email address and a description of your request. We may need to verify your identity before processing the request.