Gaming should be fun, nothing else. new plus provides every Filipino player with real tools to stay in control — deposit limits, session reminders, and self-exclusion — because sustainable entertainment is the only kind we want to offer.
Regulated & accountable
You decide how much & how long
Instant account suspension
Real people, real help
Responsible gaming isn't a page we publish to tick a compliance box. At new plus, it's a practical commitment that shapes how the platform is designed and how the team operates every single day. Every Filipino player on new plus has access to tools that help them manage their gaming activity — and those tools are built in, not buried in a settings menu.
The idea is simple: gambling is a form of entertainment. It should be enjoyable. It should fit within your life — your budget, your time, your priorities. The moment it starts to feel like an obligation, or when chasing losses becomes the goal rather than the game itself, that's when things have moved outside the boundaries of responsible gaming.
new plus doesn't pretend this never happens. Problem gambling is a real issue in the Philippines and in online gaming globally. What distinguishes a responsible platform is whether it takes that reality seriously and acts on it. We do — through the tools we offer, the training our support team receives, and the way we monitor player behaviour for signs that someone may need help.
Whether you're a casual player who drops by new plus a few times a week for some slots, or a sports fan who likes to follow PBA and MPL with live bets, the same principles apply: play within your means, know when to step back, and use the tools new plus provides to stay in control.
Key principle at new plus: Entertainment first, always. If gaming is no longer fun for you, that's a signal worth paying attention to — and new plus will help you act on it.
These aren't afterthoughts. Every tool here is available to every new plus player, accessible through your account settings, and enforced immediately when you set them.
Set a daily, weekly, or monthly cap on how much you can deposit into your new plus account. Once set, the limit takes effect immediately and cannot be increased without a cooling-off period. Reducing your limit happens right away.
Define the maximum amount you're willing to lose within a set period on new plus. When you reach that threshold, your session is paused automatically. It's a practical way to enforce the budget you set before you start playing.
Set a maximum session duration. new plus will notify you when you've been playing for that amount of time. This is particularly useful if you tend to lose track of time during live casino or in-play betting sessions.
Periodic on-screen reminders that show you how long you've been playing and how much you've wagered in the current session. A quick snapshot of reality that helps you make informed decisions about whether to continue.
Take a short break from new plus — 24 hours, 48 hours, a week, or a month. During a cooling-off period your account is suspended and marketing communications are paused. You can return after the period ends if you choose to.
For players who need a longer or permanent break, new plus offers full self-exclusion. Your account is suspended, all marketing stops, and you will not be able to register a new account during the exclusion period.
Access your new plus account at newplus.best using your registered email and password.
Click your account icon in the top right and select "Settings" from the dropdown menu.
Find the Responsible Gaming section to set limits, activate cooling-off, or request self-exclusion.
Can't find what you're looking for? Our support team is available 24/7 via live chat and can set any responsible gaming tool on your behalf, immediately. Just ask.
Walang hiya sa pag-amin na may problema. Problem gambling can affect anyone — it doesn't discriminate based on how long you've been playing or how responsible you thought you were being. The most important thing is recognising the signs early.
Here are some of the most common indicators that gambling may have moved from entertainment into something more problematic. If several of these apply to you — or to someone you know — it's worth taking action now rather than later.
Continuing to play or increasing your bets specifically to recover money you've already lost is one of the clearest signs of problem gambling. Losses are part of gaming — they can't always be recovered in the next session.
Regularly playing much longer than you intended, or losing track of hours passing while gaming, especially when other responsibilities are being neglected.
Using funds meant for rent, food, utilities, or family needs for gambling. If your gaming budget and your living budget are starting to overlap, that's a serious concern.
Concealing how much time or money you spend on new plus or other platforms from family members or close friends is often a sign that you already know something is off.
Turning to gaming as a primary way to deal with stress, anxiety, loneliness, or difficult emotions rather than as a form of entertainment is a significant warning sign.
Repeatedly deciding to quit or cut back — and finding that you can't follow through — is a clear indicator that professional support may be needed.
If you recognise these signs: Don't wait for things to get worse. Contact the new plus support team now to activate a cooling-off period or self-exclusion. You can also reach out to the support resources listed further down this page. Huwag mag-atubili.
Problem gambling doesn't just affect the person with the habit — it impacts families, relationships, and finances. If you're worried about a family member or friend who plays on new plus or any other platform, here's what you can do:
This isn't a clinical tool — it's just a set of honest questions to help you reflect. If you answer "yes" to several of these, it might be time to use new plus's responsible gaming tools or speak to someone you trust.
Read each question and think honestly about whether it applies to you.
Have you spent more money on new plus or other gaming platforms than you originally planned to?
Have you gambled using money that was meant for other important expenses like bills, groceries, or family needs?
Have you tried to stop or reduce your gambling and found it difficult?
Have you felt restless, irritable, or anxious when not gambling?
Have you placed bets to try to win back money you had already lost?
Have you hidden your gaming activity or the amount you've spent from people close to you?
Has gambling caused any problems with your relationships, work, or finances in the past month?
Self-exclusion is for players who need a more serious, enforced break from gaming. It's not a sign of weakness — using this tool is one of the most responsible decisions you can make if you feel that gaming is getting out of hand.
When you request self-exclusion on new plus, the following happens immediately:
Your new plus account is immediately suspended. You will not be able to log in, deposit, or place any bets for the duration of your exclusion period.
All promotional emails, SMS messages, and push notifications from new plus are halted. We will not send you offers or bonuses during your exclusion.
Your real money balance is held securely. After completing the exclusion period and passing identity verification, your funds remain available for withdrawal.
For longer exclusion periods, a return to new plus requires a cooling-off and review process. We take the return journey as seriously as the exclusion itself.
To activate self-exclusion immediately, contact new plus support via live chat or email at support@newplus.best. The team is available 24/7 and will action your request without delay.
The minimum age to register and play on new plus is 18 years old. This is a hard rule, not a guideline. We enforce it through our identity verification process and we take reports of underage access seriously.
Parents and guardians: If you share a device with younger family members, ensure your new plus account is logged out and your GCash or Maya credentials are not saved on shared devices. Consider using parental control software to restrict access to gaming sites.
These are the specific things new plus does — not just policies on a page, but active practices built into how the platform runs.
The new plus support team is trained to identify signs of problem gambling and respond with empathy and practical guidance — not scripted brush-offs or redirects back to the games.
new plus monitors account activity patterns for indicators of problem gambling. Where concerning behaviour is detected, we may proactively reach out to the player or apply protective measures.
Players who have activated self-exclusion, cooling-off periods, or responsible gaming limits on new plus are automatically removed from all marketing campaigns and bonus offers.
new plus does not offer credit to players. All gaming must be funded by deposits from your own funds. This is a fundamental responsible gaming principle that the platform will not compromise on.
new plus responsible gaming policies are reviewed regularly against industry best practices and regulatory requirements. We update our tools and procedures when improvements are identified.
Reaching out for help with gambling is never easy. The new plus team will always respond with understanding and practical assistance — regardless of how much or how little you've played.